Privacy Policy (Website)
TrustGate Inc.
Effective Date: February 2, 2026
Last Updated: February 2, 2026
Are you an individual being verified? See our Service Privacy Policy.
1. Introduction
TrustGate Inc. ("TrustGate," "we," "our," or "us") operates the website bytrustgate.com and the dashboard application at app.bytrustgate.com (collectively, the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, request a demo, sign up for our newsletter, create an account, or otherwise interact with us as a prospective or current customer.
This Privacy Policy applies to website visitors and business customers only. If you are an individual whose identity is being verified through our services (an "Applicant"), please refer to our separate Privacy Policy (Service) which governs the processing of verification data.
For this processing, TrustGate acts as the data controller and determines the purposes and means of processing your personal information.
2. Information We Collect
2.1 Information You Provide
Contact Information
- Name, email address, company name, job title, and phone number when you request a demo, contact us, or sign up for our newsletter
Account Information
- Email address, password (hashed), company details, and billing information when you create a dashboard account
Communications
- Content of messages you send to us via email, contact forms, or support channels
Payment Information
- Billing address, payment card details (processed by our payment processor, Stripe), and transaction history
2.2 Information Collected Automatically
Usage Data
- Pages visited, features used, time spent on pages, click patterns, and navigation paths
Device and Technical Data
- IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
Cookie and Tracking Data
- Information collected through cookies, pixels, and similar technologies (see Section 6)
Log Data
- Server logs including access times, referring URLs, and error logs
2.3 Information from Third Parties
Authentication Providers
- Profile information from identity providers (e.g., Auth0) when you use single sign-on
Marketing Partners
- Business contact information from lead generation services and event registrations
Public Sources
- Publicly available business information from company websites and professional networks
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Description |
|---|---|
| Providing Services | Creating and managing your account, processing payments, providing customer support, and delivering our identity verification platform |
| Communications | Responding to inquiries, sending service-related notifications, and providing requested information |
| Marketing | Sending newsletters, product updates, and promotional materials (with your consent where required) |
| Analytics and Improvement | Analyzing website usage, improving our services, and developing new features |
| Security | Detecting and preventing fraud, abuse, and security incidents |
| Legal Compliance | Complying with applicable laws, regulations, and legal processes |
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information based on the following legal grounds:
| Legal Basis | Processing Activities |
|---|---|
| Contract Performance (Art. 6(1)(b)) | Creating your account, providing our services, processing payments |
| Legitimate Interests (Art. 6(1)(f)) | Website analytics, security monitoring, improving our services, direct marketing to existing customers |
| Consent (Art. 6(1)(a)) | Marketing communications to prospective customers, non-essential cookies |
| Legal Obligation (Art. 6(1)(c)) | Tax compliance, responding to legal requests |
You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
5. Data Sharing
We may share your personal information with:
Service Providers
| Category | Purpose |
|---|---|
| Cloud Infrastructure | Hosting our website and application (Railway, Vercel) |
| Payment Processing | Processing payments (Stripe) |
| Email Services | Sending transactional and marketing emails (Mailgun) |
| Authentication | Managing user authentication (Auth0) |
| Analytics | Website analytics and performance monitoring (Google Analytics and Vercel Analytics) |
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose information when required by law, subpoena, court order, or to protect our rights, property, or safety.
With Your Consent
We may share information for other purposes with your explicit consent.
We do not sell your personal information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Website.
Types of Cookies
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for website functionality, security, and authentication | No |
| Functional | Remember your preferences and settings | No |
| Analytics | Understand how visitors use our Website | Yes |
| Marketing | Deliver relevant advertisements and measure campaign effectiveness | Yes |
Managing Cookies
You can manage your cookie preferences through:
- Our cookie consent banner when you first visit the Website
- Your browser settings (note: blocking essential cookies may impair functionality)
Do Not Track
We currently do not respond to "Do Not Track" browser signals, as there is no industry-standard interpretation of this signal.
7. International Data Transfers
TrustGate is based in the United States. Your personal information may be transferred to and processed in countries outside your country of residence, including the United States.
For transfers from the EEA, UK, or Switzerland, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- UK Addendum for transfers from the United Kingdom
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
| Data Category | Retention Period |
|---|---|
| Account Information | Duration of account plus 3 years after account closure |
| Marketing Contacts | Until you unsubscribe or 2 years of inactivity |
| Transaction Records | 7 years for tax and legal compliance |
| Usage and Analytics Data | 2 years from collection |
| Server Logs | 90 days |
9. Your Rights
GDPR Rights (EEA, UK, Switzerland)
You have the right to:
- Access - Request a copy of the personal information we hold about you
- Rectification - Request correction of inaccurate or incomplete information
- Erasure - Request deletion of your personal information ("right to be forgotten")
- Restriction - Request that we limit the processing of your information
- Portability - Receive your information in a structured, machine-readable format
- Object - Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent - Withdraw consent at any time for consent-based processing
To exercise these rights, contact us at legal@bytrustgate.com.
You also have the right to lodge a complaint with a supervisory authority:
- EU: Your local Data Protection Authority
- UK: Information Commissioner's Office (ICO)
CCPA Rights (California Residents)
If you are a California resident, you have the right to:
- Know - Request disclosure of the categories and specific pieces of personal information we collected
- Delete - Request deletion of your personal information
- Opt-Out of Sale - We do not sell personal information, so this right does not apply
- Non-Discrimination - We will not discriminate against you for exercising your rights
To exercise these rights, contact us at legal@bytrustgate.com.
California "Shine the Light": California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. Contact us at the address below.
How to Make a Request
Submit requests via email: legal@bytrustgate.com
We will respond within:
- GDPR: 30 days (extendable by 60 days for complex requests)
- CCPA: 45 days (extendable by 45 days)
We may need to verify your identity before processing your request.
10. Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Multi-factor authentication for account access
- Role-based access controls
- Regular security assessments and monitoring
No method of transmission or storage is 100% secure. If you have concerns about your account security, contact us immediately at security@bytrustgate.com.
11. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our Website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our Website with a new "Last Updated" date
- Sending an email notification to registered users (for significant changes)
Your continued use of the Website after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
TrustGate Inc.
Email: legal@bytrustgate.com
Support: support@bytrustgate.com
Address: 700 NE 25th St APT 1902, Miami, FL 33137
Document Information
| Version | Date | Changes |
|---|---|---|
| 1.0 | February 2, 2026 | Initial version |