Privacy Policy

Last updated: February 1, 2026

1. Introduction

TrustGate, Inc. ("TrustGate," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our identity verification services.

2. Information We Collect

We collect information in the following categories:

• Identity Information: Name, date of birth, address, and government ID numbers
• Document Images: Photos of identity documents submitted for verification
• Biometric Data: Selfie images and liveness detection data
• Device Information: IP address, browser type, and device identifiers
• Usage Data: How you interact with our services

3. How We Use Your Information

We use the collected information to:

• Verify your identity on behalf of our customers
• Detect and prevent fraud
• Comply with legal and regulatory requirements
• Improve our services and develop new features
• Communicate with you about our services

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Verification data is typically retained for 7 years to comply with anti-money laundering regulations.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption at rest and in transit
• Access controls and authentication
• Regular security audits and penetration testing
• SOC 2 Type II certification

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

TrustGate, Inc.
Email: privacy@trustgate.com
Address: 123 Trust Street, San Francisco, CA 94105